Q: Do you offer a warranty or a guarantee on products?
A: All products purchased from MyBestDishes are warranted to be free of manufacturing defects in material and workmanship as is normal in First Quality from the Factory. Products are not warranted against misuse or abuse.
Q: What is your Return Policy?
A: You may return any item(s) within 10 days of your receipt of the item(s) for a full refund of the purchase price of the item (less original shipping). If the return is a result of our error in the items that were shipped , we will also refund the shipping costs to you and back to us of the item(s) being returned. Returns must have an authorization number. Please email MyBestDishes@gmail.com to authorize a return. Returns are subject to a 10% restocking fee ($5 minimum). To protect your refund, we urge you to insure your return package for the full value of the items, as credit cannot be given for items damaged in transit.
Q. What if I want to Exchange an item?
A. Exchanges are subject to the same policy as Returns. However, there is normally no restocking fee. Please note that the consumer is responsible for both return shipping to us as well as shipping for the replacement item(s). If the replacement item(s) is different than the one being returned, the consumer will also be responsible for any additional amounts for pricing differences. To protect your exchange, we urge you to insure your return package for the full value of the items, as credit cannot be given for items damaged in transit
Q: How will my purchase be shipped to me?
A: Your purchase will be shipped via FedEx or UPS as long as we are shipping within the United States. When you checkout, you will select UPS ground, UPS 3 day Select or UPS 2nd day air. Unfortunately, we cannot ship to Canada, APO or FPO. Sorry, we are ONLY able to ship to the United States.
Q: Is my credit card information safe and secure when ordering at MyBestDishes.com?
A: Yes, we have a completely secure merchant account system that automatially checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Q: Is there any other way to order from MyBestDishes.com?
A: Yes, you can fax your order and credit card information to us at 715-373-0419. Print your shopping cart page which includes shipping charges. Then, fax it to us along with the type of credit card, your credit card number and expiration date. Please be sure to include your name and billing address as it appears on the credit card. You must provide us with your phone number or the order cannot be processed.
Q: What sales tax rate do I pay on my purchase?
A: Purchases made and shipped to the State of Wisconsin pay 5.5% sales tax. It is automatically figured into your total.
Q: What is your privacy policy?
A: Click here for our privacy policy.
Q: How can I contact customer service?
A: Please email MyBestDishes@gmail.com with your questions, comments, or concerns. You will receive a response within 2 business days. We look forward to hearing from you. Customer Service via phone is available from 2:30 pm - 8 pm CST Monday thru Saturday with the exception Wednesday when the hours are 2:30 pm - 6 pm at 715-373-1068.
Q: How do I know if the items I want are in stock?
A: All items on the MyBestDishes website should be in stock. Those items that we know are OUT OF STOCK are so indicated next to the color that it applies to. These items will not be added to the total of your order. You may include them in your order. However, they do not add to your total along with in stock items for free shipping. Separate shipping would apply to orders of Out of Stock items. As our site is not automatically tied to warehouse inventory, items may become temporarily Out Of Stock. If for some reason an item is determined to be not in stock after your order has been placed, it will be shipped as soon as it is received from the factory. If an item is not available within 25 days of receipt of your order, the purchase price of the item not available will be refunded to you on the 26th day. Please refer to our cancellation policy as its terms and conditions apply to an unavailable item as well.
Q: What is your Cancellation Policy?
A: There is no cancellation fee. However, cancellations must occur prior to shipping (not receipt of shipment notification). Once your item has been shipped, we are not able to accept an order cancellation. Please refer to our Refund Policy.
Q: You say your items are First Quality. What does that mean?
A: Only first quality items are purchased by our supplier. It is the factory that defines and determines first quality. First quality does not mean gem perfect pieces. The factory inspectors, who inspect every piece, have a list of significant flaws which remove a piece from first quality. Commercial reality dictates that there may be some minor imperfections that are not on this list.
